What products are shipped from overseas and how do I identify them on the website?
Products “Shipped from Overseas” also known as Ageless Global allows you to shop internationally sourced products and have them delivered to your door step here in Nigeria.
How can I find those products on the website?
Products in this category are clearly marked “SHIPPED FROM OVERSEAS” in color purple on our product display catalogs and pages.
What should I be aware of when buying products from Overseas?
Warranty conditions vary by product, please check individual product pages for details. Product manuals, instructions and safety warnings may not be in destination country languages.
What is included in the price?
You will only pay what is quoted as total cost at checkout. Ageless protects you against potential re-evaluations at customs clearance.
What payment method can I use to buy products Shipped from Overseas?
You can pay with your Naira bank card via the authorized online payment methods on Ageless Pay, you can also do wire transfer or bank deposits.
Note that Payment on Delivery is not accepted. International orders which are paid via wire-transfer payment or certified bank check payment cannot be returned. All sales are final with respect to International orders.
What if I want to cancel my overseas product?
Once your order is shipped, Ageless cannot stop it’s delivery as the import process has started. Cancellations are therefore not authorized after order has been confirmed.
Can I return Overseas Products?
We have a 7 day return policy on domestic (Nigeria) orders. Ageless purchases shipping insurance on all international orders to cover shipping damages which may occur to products during international shipment. If your product is damaged, notify us upon arrival of the product. We will file an insurance claim with the shipping vendor so that the damaged product(s) can be replaced.
Shipping and Customs
When will I receive my item exactly?
The delivery timeline is indicated on the product page under the name of the seller. It doesn’t take into account weekend days and public holidays, thus only business days.
It will include the time for the seller to fulfill the order, the international shipping to Nigeria, the customs clearance in Nigeria and the first attempt to deliver your order.
What happens if I don’t receive my product within the estimated delivery time?
Please contact our Customer Service if your item has not been delivered within the estimated delivery time displayed on the product page.
You will be able to inquire about the estimated delivery date and other related information.
How can I track my order?
Simply click Track My Order and enter your order number then the Track button. If you are already logged in, click My orders and Check Status.
Do I have to pay extra duties or taxes when my product is delivered?
No, you will only pay what is quoted as total cost at checkout, no more. You are not expected to pay any additional duties or taxes.
If you are asked by Customs or our logistic partner to pay duties, please contact our Customer Service.