Return Policy

Return Policy

The standard Ageless products return window is 7 days.

I agree that upon placing my Ageless order and checking this confirmation box, I accept the terms & conditions of the Ageless Return Policy, Shipping Policy, Order Cancellation Policy, Prescription Policy, Product Restocking Fees Policy and all other Ageless policies found online here. I understand that due to hygiene and cross contamination laws in countries of manufacture prevent the return of all bodily worn items and some medical consumables.

Some medical devices are non-returnable and are clearly marked as so on the product end page. I understand that I am responsible for emailing the Ageless Returns Team at returns@ageless.com.ng to obtain a Return Authorization Number (RA#) and return shipping instructions. If there is no response from Ageless after 2 business days, there is a chance that your email was trapped in a SPAM filter, so please make sure to call Ageless Returns at +2348139491652 to verify receipt of your Return Authorization email request. Furthermore, I understand that we will make arrangement for our dispatch men to pick up products and that all returned items must be received in new, resalable condition.

Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.
Before returning any product, you must obtain a Return Authorization Number (RA#). NO returns, of any type, will be accepted without an RA# number. Please have the following information on hand when calling for an RA# number: customer name, invoice number, serial number and the nature of the problem. To obtain an RA# number and return instructions, please call Ageless Customer Service to start a return online.

All defective products will be accepted by Ageless for credit, exchange or repair, at Ageless discretion within 7 days from the invoice date. After 7 days, the manufacturer’s warranty applies.

All products to be returned must be returned within 30 days from the invoice date, 100% complete, in resalable condition, and must include original packing material, manuals, blank warranty cards and other accessories provided by the manufacturer.

Order Cancellation Policy

When the customer places an order with Ageless, often it ships same day from the warehouse and within hours of the order being placed. If the customer calls to cancel an order, but your goods are already in transit with the shipping provider, then a 20% re-stocking fee will apply. This is necessary because the item has already been, picked, packed, shipped and has left the warehouse on a fulfillment vehicle.

Damaged Merchandise Replacement Policy

Please examine your merchandise carefully, when you receive your order from the fulfilment company. If you receive a damaged box, examine the contents immediately and refuse delivery if the merchandise is damaged. If after accepting the product you discover damaged merchandise, please call +2348139491652 within 24 hours to report the damage and initiate the return authorization request.

Failure to report shipping damages within 24 hours of product delivery will result in Ageless not being able to replace, return, or refund your damaged goods. The fulfilment company normally has the customer sign a document which verifies goods were delivered in acceptable, undamaged condition.

When damage is reported promptly, a product replacement will be sent out at no additional charge. However first, Ageless will need to issue you a Return Authorization Tracking Number and a specific return shipping address. The return shipping address varies. We have warehouses all over the country. Most manufacturers issue return-call-tags, but some may not. Please wait for return instructions which we will send out via email.

If you are issued a damaged goods call tag, and the warehouse subsequently discovers that item is not damaged or defective, you will be charged for the call tag plus any applicable restocking fees. Occasionally, a manufacturer will make minor changes to a product shown online at ageless.com.ng; Ageless is not responsible for minor manufacturing / manufacturer design changes that may occur with a product. Ageless is not responsible for variations in color that may exist in certain products.

Non-Damaged Merchandise Replacement Policy

Products cannot be returned if they have been used, soiled, damaged or if the packaging is destroyed. The product must be in new, resalable condition.

Please check merchandise when received and report any missing merchandise to Ageless within 24 business hours. Failure to report shipping/packaging errors within 24 hours of product delivery will result in Ageless not being able to replace your missing goods. All returned products require a Return Authorization Number (RA#). Without an RA# clearly marked on the outside of the box, returned products will be refused and returned to the sender.

Hygiene Products Return Policy

Hygiene products which relate to personal hygiene and self-care are generally non-returnable. Hygiene products, toileting products, bathroom products, body braces, foam cushions, wheelchair cushions, stockings, splints and products that come in contact with the body; cannot be returned – they are single use patient items. No hygiene product can be returned if the package has been opened per local and international Public Health Policy and per Ageless Policy. Ageless will make every effort to provide detailed descriptions and disclaimers regarding the return policy for each hygiene product that we offer in the product description box.

Prescription Items Policy

Certain items sold on the Ageless site require a physician’s prescription. Email the physicians prescription prior to product shipment. Hospitals, Nursing Homes, and Medical Clinics are generally exempt from such requirements. Licensed healthcare facilities can purchase most prescription items up front, and the prescription would then be required when the prescription item is being delivered or administered to a patient.

Ageless Parts Replacement Policy

Ageless reserves the right to refer the customer to the actual product manufacturer when replacement parts are needed. Ageless will provide its customers with manufacturer contact information and when directed by Ageless to do so, the customer will need to speak directly with the product manufacturer in order to obtain replacement parts that were mistakenly omitted from a shipment, damaged during shipment, or to replace parts that malfunction while covered by a manufacturer’s warranty.

Ageless will not provide its customers with manufacturer contact information when the medical equipment IS SOLD AS USED especially when the manufacturer’s warranty no longer apply.

Manufacturer’s Warranty Policy

Ageless supports its customers by offering to provide manufacturer contact information for warranty claims with the product manufacturer. Customers should complete and mail-in the warranty support card on each manufacturer-warrantied product purchased. Ageless is happy to assist customers with manufacturer contact information including the manufacturer’s warranty support telephone number. The manufacturer will generally require that the customer ship the product back to a Distribution Facility for the product to be evaluated. The customer/claimant is typically required to pay for return shipping per the written terms of the manufacturer’s product warranty document. If the item is deemed to be defective by the manufacturer within the warrantable period, the product manufacturer will then decide whether to repair, replace, or refurbish the warrantied item.

The replacement product will be shipped from the manufacturer warehouse. If a customer requests that Ageless assist with a product replacement of a warrantied item before return of the originally purchased item has occurred, then Ageless policy requires that the customer purchase the replacement item at full retail price. Once shipment verification is confirmed that the warrantied item has been received at the Manufacturer-Returns-Warehouse and has been certified defective, then a full credit card refund of the warrantied replacement item will be credited back to the customers’ credit card account.

If a product manufacturer enters bankruptcy or if the product manufacturer goes entirely out of business, Ageless will not be responsible for the manufacturers’ warranty. A manufacturers’ warranty is just that: a warranty provided and supported by the product manufacturer, not the merchant: Ageless Physical Rehabilitation Center Limited.

Disclaimer Regarding Website Errors & SKU Pricing Errors

We make every effort to ensure that descriptions, dimensions, pictures and prices are accurate within our database. Should a pricing error arise we will make every attempt to promptly inform the customer. When applicable, Ageless will promptly refund your transaction if a pricing error has occurred. Ageless reserves the right to supply or not to supply a product. If a quote is sent out with a substantial database pricing error, Ageless reserves the right to modify the quote and/or refuse to honor the quote in these rare circumstances. Products may vary slightly in design and/or color from the illustrations and are subject to change without notice. Prices are subject to change without notice.

Email: returns@ageless.com.ng to receive a Return Authorization Number (RA#).

Ageless Phone #: +2348139491652

Thank You.

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